CVS Health

Content Design, UX Writing & Digital Content Management

CVS Health is the leading health solutions company, improving the health of communities across America through its local presence and digital channels. With 9,900+ retail locations, the organization serves 4.5 million customers daily.

As part of the user experience (UX) team, I served as the sole Content Strategist & UX Writer for a web-responsive Clinical Portal that remotely connected clinicians with home dialysis patients. I designed portions of the Clinical Portal using existing product designs and user interface (UI) kits, and collaborated with Product Designers to create low-fi wireframes through high-fi designs. I also established the product voice and tone by creating and managing a content style guide, then wrote copy decks for all Clinical Portal content. And I developed documentation handoff plans for developers that are now reused across multiple business units.

Most of my work at CVS is proprietary and confidential. To view this work, please visit this page (password protected).